Business Energy Scotland is funded by the Scottish Government to provide free, impartial support and access to funding to help small and medium-sized enterprises save energy, carbon and money.
Previously known as the Energy Efficiency Business Support Service from Zero Waste Scotland, Business Energy Scotland launched in April 2022 and is managed by Energy Saving Trust.
To contact our data protection officer please write to: Energy Saving Trust Wales, 33 Cathedral Road, Cardiff CF11 9HB
Or email: DataProtectionOfficer@est.org.uk
When Business Energy Scotland collects information about you, we will tell you at least:
We might collect:
Some of this information may, in some cases, be considered as not being personal data, eg information purely about your property, such as property type or energy saving measures.
We will ask for your contact details so that we can:
We will ask for information about your business so that we can:
We will normally only collect information directly from you. If we have received your information from a third party, the organisation sharing your information with us will get your permission to do so before sharing.
If you telephone our helpline your call may be recorded for training and monitoring.
We will ask you to provide information for instance, when you contact us by telephone, if you make use of one of our tools (eg Green Champions training), if you submit a ‘contact us form’, enter a competition, attend an event, or complete a survey.
If you ‘like’ or ‘follow’ any of our social media accounts (such as Facebook and Twitter) we will collect information about this (including any posts you ‘like’ or share). We will use this information to provide you with more personalised advertising and to understand how people are using the information we publish on social media. You can change your settings within your social media accounts to set how organisations can target advertising to you through them.
We sometimes use other companies and organisations (third parties) to process personal information for us. For example, we use third parties to:
Some of your information may be shared with the Scottish Government. We share information, for analysis and reporting purposes, with government departments that provide our funding or have an interest in our activities.
We will also share information about you when we are required to so by law or if we have your permission to do so.
Business Energy Scotland will only send you direct marketing information if you have agreed to receive this information when you provided your contact details, or when you have specifically asked us to send you direct marketing.
You have the right to stop us using information about you for direct marketing purposes. You can do this at any time even if you previously consented to receive direct marketing. If you wish to change your marketing settings, either select the link included in emails or contact us directly to let us know. We will change your setting as soon as we are able.
Business Energy Scotland has implemented the following Google Analytics advertising features:
If you have agreed to receive direct marketing from us via email, we may use social media platforms to provide you with our targeted energy advice and information. This is done by matching the contact details you have given us with the contact details you have also given to social media providers. You can find more information on how targeted advertising works and how you can adjust your settings by visiting the relevant social media platforms listed below:
Business Energy Scotland will keep your information for:
We will retain your information for seven years from the last active contact with Business Energy Scotland, unless we have a reason to keep for longer.
Project specific documentation
Where Business Energy Scotland is being funded to deliver a project, we will comply with all document retention requirements specified by the funder. This may require us to save all supporting documents in relation to expenditure, personal data, or procurement for a period in excess of seven years.
Under data protection law, you have rights with regards to the personal data we hold and use about you. Your rights are described in the guidance below. If you have any questions or concerns about how we use your personal information please contact our Data Protection Officer by writing to: Energy Saving Trust Wales, 33 Cathedral Road, Cardiff CF11 9HB or emailing DataProtectionOfficer@est.org.uk.
You can also find useful information on the Information Commissioner’s Office’s website.
If you feel that we have not responded appropriately to any requests to use your rights you have the right to complain to the Information Commissioner’s Office (as detailed above).
For any request relating to your information we will ask for proof of identity to make sure we are talking to the right person, and to avoid disclosing information that belongs to another person. This may be done through asking questions (such as your address, telephone number, email address and reference number, should you have one) or sometimes we might ask for other evidence.
If you are asking about information relating to another person, we need to be sure you have the authority to act on that person’s behalf. Normally this can be done through evidence of a ‘Power of Attorney’ or similar document.
Accessing information we hold about you
If you think we hold information about you, you can ask us about that information. You do not have to make this request in writing, however we will always ask questions to make sure we know who you are or we might ask for further proof of identity. This additional proof may take the form of recent utility bills or we may request to see photographic identification such as a current driving licence.
We will let you know if we are using your information and let you have access to it. We may ask you to let us know exactly what information you are looking for if we hold a large amount of information about you.
We will give you the following information:
Right to object to direct marketing
See section regarding direct marketing.
You may have agreed to be part of some research that we are carrying out – for example, into changing behaviour. If you change your mind about being part of any research, please let us know and we will stop using your personal information and remove your details from the research.
Right to Object
You can object to our use of your personal information. This is because we will have either obtained you permission to use your personal information, or we will have provided you with a condition known as a ‘legitimate interest’. A ‘legitimate interest would be where, for example, you had asked us to send you a loan application form. In order to complete this request we need to know and be able to use some of your personal information.
We will always let you know you have this right when we first take your information.
In some cases we will be unable to carry out your instruction to stop using your information.
We will provide you with information about the action we have taken in one month of receiving your request to delete your information and having received any proof of identity asked for. In some cases we may require additional time to provide you with a response. We will only do this if the request is complicated or there are more than one request submitted. We will always keep in touch and let you know the status of your request.
Restricting the use of your personal information
You have the right to restrict our use of your personal information where:
In some cases we may have received permission to use your image in our marketing material, on our website and/or through our social media sites when you were a child (either from you or your parents/guardian). Please let us know if you would like to withdraw this permission and we will remove your images as requested. We will additionally contact the providers of our advice service to make sure your image is no longer used by them.
Refusing your request
We may refuse a request to delete your information if the use of your information is:
We will provide you a copy of your personal information in one month of receiving your request for your personal information and having received any proof of identity asked for. In some cases we may require additional time to provide you with all your information. We will only do this if the request is complicated or there are more than one request submitted. We will always keep in touch to let you know when you will receive the copy of your information, if there will be a delay in providing your information and the reason for any delay.
If you request your information via email (or by any other electronic way) we will normally provide the copy of your personal information electronically where we can. However, we will discuss with you how you would prefer to receive the copy of your information and explain any reasons if we cannot provide your information in the way you would prefer.
Charges and refusing requests for personal information
We will normally not request payment to give you a copy of your personal information. However, we may make a charge if you have already recently requested the same information. In some very rare cases where numerous requests for the same information have been made we may refuse to provide the information again. Where we can, we will always clearly explain any decision to refuse to provide you with your personal information.
If the information you have requested includes the personal information of another individual we will (depending upon the circumstances) remove information that identifies that person.
If we hold information about you that is wrong you have the right to have this corrected. If we agree that the information is incorrect we will always correct this information quickly or complete information where appropriate. If we do not agree that the information is wrong we will record that you have raised a request to have the information altered and that it is in dispute.
You can request that we delete, remove or that we erase the information we hold about you. We will do this if any of the following is true and if no legal reason to keep your personal information exists:
When we respond to your request for your information we will give you details about the other rights you have, including: